order details
Locating the transactioncontact us
The best way to reach usfaqs
Common questions
Terms&Conditions
Article 1. definitions
helpgrm.com is a customer support service operated by K HUB Ltd, city of Sofia Bulgaria, Krasno selo district, 26 Ivailo Str., floor 1, ap.2, VAT id: BG206176366 for it’s AD NETWORK AD NETWORK: a complex of dating sites with full and partly shared database, published by K HUB Ltd. Membership: Method of payment to enjoy the services provided by Khub. Fees: Contract types, stipulated to enjoy the KHub’s services Furthermore, are foreseen also special service packages and offers. Member: The user has properly signed up for it’s services, independently of a subscription fee.
Article 2. VeganMatcher access and membership
In order to register to one of website of the AD network, it is necessary to accept the Terms of Use related to the services provided by KHUB. All the costs related to the equipments and their use (computer, apps, telecommunication means, etc.), which give access to the Services, are entirely at the expense of the Subscriber. In order to become a Member and thus of the network, it is necessary to be at least 18 years old and fill out all the mandatory fields of the sign-up form. The Member guarantees that the information provided is accurate and corresponds to the truth. The Member shall immediately inform Khub of any change to the information entered during the sign-up process or, if it is needed, shall make the necessary changes in the personal area under the section "profile" at site. If the mandatory conditions for signing-up are met, every Member can choose a nickname and set a password for each profile for which a username has been activated. Users may create and manage more than one personal profile, but they will have to buy a subscription for each profile with which they want to operate at the platform. Usernames and passwords are strictly personal and confidential and must not be divulged or disclosed to third parties. The site cannot be held liable under any circumstance for the loss of username and/or password by the Member. Should a Member forget his/her password, he/she can file a request by simply entering his/her nickname at the appropriate form and submitting it. The site shall send an email to the address provided by the Member containing the password corresponding to the nickname. Should a Member divulge or use his/her access credentials against their purpose the site reserves the right to close this Member's account without any notice. However, Members have the right to change or edit their password as they wish. The site’s records will only keep the last password entered and those used in the past will be replaced with the newest one. Members must confirm the accuracy of the email address provided during the sign-up process by replying to a confirmation email sent by the site’s staff. Should a Member fail to reply to the confirmation e-mail in a fortnight after signing up, he/she cannot access to all the services and the site reserves the right to delete his/her profile. The Member is the sole responsible for the use of his/her credentials by third parties or actions or declarations done using their personal account, whether they are fraudulent or not. Thus, the Member binds himself/herself to keep the site unharmed from and to indemnify for any third-party claims. The site does not have the means to guarantee the identity of those who sign up for its Services, therefore, it is not liable in case the identity of a Member is abused. If a Member has grounds to believe that third parties are using his/her access credentials or his/her account, he/she must inform the site about it immediately.
Access credentials of Members who have not been using the service may be deleted 6 months after the last valid access to the site. Furthermore, site reserves the right to deactivate the profiles of Members, who have not replied to the confirmation e-mail sent to the email address that they entered on the registration form, after the first step of the sign-up process, within a period of fifteen days, starting from the date the sign-up confirmation email is sent by site’s system. The site reserves the right to delete Member's messages 6 months after their sent date.
Article 3. use of VeganMatcher
3.1 Code of conduct and anonymity
After Members sign up for the service and pay the subscription fee of their choice, they can access services.
Members can access the prices and payment methods for the services available at a later moment, while viewing and using the services that they want to sign up for, as well as while viewing and using the corresponding fees. While using the service, the Member commits him/herself to abide by the following rules in particular: Comply with the law and the rights of others. Do NOT use site for professional, commercial or non private purposes (client search, etc) or for illicit, illegal, immoral, indecent scopes or against public order. Publish, disseminate, or broadcast information or content of any kind which corresponds to the truth. Do not declare, use expressions or divulgate content in any form that violates third-party rights or any slanderous, abusive, obscene, pornographic, pedopornographic, offensive, violent or inciting violence, political, racist or xenophobic content and, in general, any content not compliant with the subject matter of of the site, laws in vigor, public order, personal rights, morals and protection of minors. In particular, photographs, videos and any other information, data or file supplied by a Member to the site must be decorous and refer to the Member exclusively or, in case they regard a third party, they must include their explicit authorization under the exclusive responsibility of the Member concerned. Do not communicate any personal information (electronic address, mail address, telephone number, etc) that might allow a Member to contact another Member without having to use the site. Do not publish, disclose or broadcast information or content in any form that could diminish, disorganize or prevent the regular use of the Services, interrupt and/or slow down the regular transmission of the messages between Members by means of the Services, such as applications, viruses, Trojan horses, sending mass messages (spam), etc .The site reserves the right to eliminate messages sent by a Member in bulk in order to make sure that other Members can use the services at a proper quality level. Do not publish, disclose or broadcast information or content in any form, which contains advertisement of any kind or links to other websites. Without prejudice to the provisions of the article "Termination of the contract", if a Member infringes one or more of these conditions, the site reserves the right to block the account of that Member, automatically delete the controversial messages or content independently of their nature, prevent the profile of that Member from being completely or partially published and/or block that Member's access to the Services completely or partially, temporarily or definitively, without any compensation or reimbursement and reserves the right to make recourse against that Member. The site cannot be held liable for false declarations made by a Member. Therefore, we recommend Members to take precaution when meeting other Members. The site does not take any liability for meetings between The site Members, at The site site or during meetings between Members and non-Members, as a consequence of the use of The site site and its Services. To that matter, The site reminds its Members that they cannot disclose or divulgate information to other sites Members at The site site which can be used to identify them, such as their last name, mail or email address and telephone number. Furthermore, should you want to meet another user whom you have met at the site, we recommend you to inform a friendly person and give preference to public places (cafés, restaurants, etc). In order to safeguard and protect its users, The site has an available service which avoids the Internet drawbacks. Apart from the regular and continuous controls on the service quality; to prevent a The site user from suffering the attraction and fascination with the possibilities of transgression or other, the service operators strongly advised to stick to the following classic handbook : It is a good idea to get to know each other, especially by email, before exchanging personal information (telephone number, home or office address). We recommend you never tell anyone your home address. Should you decide to call a person whom you met on the Web, it is a good idea to hide your caller ID on your telephone so that your number will not be seen on the receiver's telephone. If you want to stop communicating with someone, let them know immediately and gently, but be decided in doing so. If someone gets too persistent, report him/her by dropping an email at Support Should you decide to meet one of the people with whom you are in on-line contact, ask them to send you a photograph. Suggest or accept a meeting if and only if you feel completely comfortable with the person whom you want to meet. Choose a public and a crowded place to meet. If you do not have your own car, make arrangements so that you can go back home independently. Inform a friend or relative of the meeting and tell them what time you should be back home.
3.2 Sign up and services usage
On The site site or on the web-application for smartphones users can create their profile by using a pseudonym (nickname). The email address that they are requested to enter will not be disclosed to other users. Any further contact will be done using internal services. The Member's identity will always remain protected, as long as the concerned member decides not to disclose it to other members. Signing up to the portal is strictly reserved to adult users and completely free of charge. Members can complete their profiles during the registration steps, add photos, fill out their private areas and post a presentation. The subscribers can subscribe the subscription formula, which suits them the most, by credit card payment or other payment methods, depending on the user's country. The site allows its Members to consult the files of other people who are also The site members or other sites or applications of AD NETWORK. The site reserves the right to charge different fees or offer free access to some categories of subscribers or during particular promotions. In any case, the services price and payment methods can be viewed at The site any time and, also while viewing and using the Services that the Member wants to subscribe for, as well as while viewing and using the corresponding fees. The price and modality of the various services are available when viewing and using the services to which the Member wishes to subscribe.
3.3 Automatic renewal of the membership
When purchasing one of the subscription formulas on the Internet by credit card, it will be renewed automatically for the same period of time chosen, unless the Member cancels it by sending a message using the contact form under the "Contact us"section or sending an email to [email protected] or phone to +44(151)9470961, by the following deadlines: Not later than 24 hours prior to the subscription expiry
3.4 Paid features
Purchase of a Subscription allows access to the features described on the Websites. All features of these Upgrades will be described on https://The site/subscribe Anyway prices are described as follows: